All Archives / aussie-isp / 2005-02
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Date: Wed, 16 Feb 2005 15:28:40 +1100
From: Kadmos
To: aussie-isp
Message-Id: <4212CBF8.9080109@swiftdsl.com.au>
In-Reply-To: <Pine.GSO.4.58.0502021010300.10147@lios.apana.org.au>
References: <Pine.GSO.4.58.0502021010300.10147@lios.apana.org.au>
Subject: Re: [Oz-ISP] telstra ISDN billing over-runs?
No followups recorded.

Craig Ian Dewick wrote:
> I cancelled an ISDN home line (at the old APANA Sydney hub which we
> disbanded on December 1st) on January 4th, and received a new bill (!)
> just last week dated January 19th covering a whole 3 months worth of
> advance-payment!
>
> Telstra's ISDN call centre have just confirmed that the cancellation order
> was processed on January 4th (I have their letter confirming this in front
> of me), and the new bill is due tomorrow. Telstra advised me to pay the
> new bill! Is that normal?

I know this is too late for you now, but the advice I have received in
the past from the TIO is to pay what *you* think is the correct amount.
That way you are at least seen to be paying what is due I guess (TIO
covers small business as well as the consumer).

HTHINF
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