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aussie-isp /
2005-10
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Date: Fri, 07 Oct 2005 10:35:33 +1000
From: Howard Lowndes To: Marcus Barczak Cc: Aussie-Isp Message-Id: <4345C2D5.6070604@lannet.com.au> In-Reply-To: <EFA5A96D-3D8E-48A5-AD19-D80CBF725E53@clari.net.au> References: <EFA5A96D-3D8E-48A5-AD19-D80CBF725E53@clari.net.au> Subject: Re: [Oz-ISP] Direct number for Optus Sydney NOC? |
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...you'll just have to shout louder to get yourself heard in India :) Marcus Barczak wrote: > Hi Folks, > > Having a bit of a crisis, a customer of ours (domain/webhosting) is > having some email issues with Optus, seems their DNS is having some > issues with their particular domain. We have investigated the problem > as far as we can here and all signs point to a problem with Optus' > DNS. However, trying to get to speak to ANYONE with a technical there > is literally impossible. Any calls get directed into their first level > support who will not go any further without us being the official Optus > user. We have emailed their tech support only to be queued up in their > request tracker (now 18 hours on with no response). > > It's ridiculously frustrating, 5 minutes on the phone with someone who > has a clue will probably resolve the issue. I understand the need to > protect themselves from bonehead users but trying to establish some ISP > to ISP communication is virtually impossible. > > Thanks, > Marcus > > ---- ---- > Marcus Barczak ClariNET Internet Solutions > UNIX System Administrator Ph: 03 9486 0811 > <m j b @ c l a r i . n e t . a u Fax: 03 9486 0833 > > > ---- > email "unsubscribe aussie-isp" to m a j o r d o m o @ a u s s i e . n e t to be removed. > -- Howard. LANNet Computing Associates - Your Linux people <http://lannet.com.au> -- When you just want a system that works, you choose Linux; When you want a system that just works, you choose Microsoft. -- Flatter government, not fatter government; Get rid of the Australian states. ---- email "unsubscribe aussie-isp" to m a j o r d o m o @ a u s s i e . n e t to be removed. |
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